Reservation Executive

Position Summary: taking care of daily requests/ bookings from Inbound staff

· Book all services belong to hotels: accommodation, meals, train ticket, overnight boat, speedboat ticket,...

· Follow up with supplier in order to get the final confirmation. Make sure one file incl. all confirmation from hotels and other suppliers.

· Ensure a smooth communication and cooperation with supplier and colleagues.

· Enquiries must be responded within 24 hours to maximum of 48 hours.

· Coordinate with other department to ensure all services are booked and ready for our booking and transfer to Sales staff, in order to confirm to agent.

· Follow hotels/suppliers payment terms and conditions.

· Follow internal pre-payment/deposit flow procedure.

· Remind hotels/suppliers issue the VAT invoice and send to the company.

· Using properly our Reservation system (key the detailed services and correct nett cost)

· Report regularly about any issues, problems to your supervisor or direct to Line Manager

· In case of complaints, be aware and follow the internal communication – flow system for complaints.

· Make sure out of e-mail replies are set up on leaves (>=2 days)

· Inform your Supervisor or Line Manager in case of sickness/leave in advance to ensure a proper assignment of colleagues to take care of your daily e-mail/tasks.

Job Requirements (i.e. education, work experience, skills, attitude)

·         Desire to work in the Hospitality and Tourism industry.

·         Intermediate in communication, interpersonal and team organization skills.

·         Good negotiation skills and carefulness.

·         Good at English (writing and speaking) and other languages (if there is).

·         Able to work independently and in a team environment.

·         Proficient in computer: Microsoft office, excel, internet and other useful software.

·         Enjoy high pressure of work.

Benefits

·         Attractive Income Negotiable

·         Stable job. Friendly, professional working environment

·         Colleagues friendly and helpful

·         Health insurance and social insurance

·         Review salary yearly

·         12 days’ annual leave per year

·         Career development will be offered commensurate with the responsibilities and qualifications