Retail Manager

Location: Takashimaya Hanoi Project I Hanoi Office - IPH Tower

No. of Openings: 04 positions

01 Food

01 Cosmetics

01 Ladies & International Collection

01 Men & Children cum Customer Services Counter

Job Purpose

- To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.

- The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.

Key Responsibilities

1. Store Operations & Sales Management

- Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets

- Lead, motivate, and supervise sales staff and promoters to maximize sales performance and service quality

- Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities

- Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions

- Handle escalated customer inquiries and complaints professionally to maintain service standards

2. Merchandising Management

- Develop and implement sales and merchandising strategies aligned with department targets and company direction

- Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards

- Oversee visual merchandising execution to ensure brand consistency and attractive product presentation

- Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements

3. Brand & Supplier Management

- Manage assigned brands and maintain professional relationships with suppliers and business partners

- Conduct market research and competitor analysis to evaluate market trends and brand performance

- Analyze sales performance by brand and propose improvement and turnaround plans where necessary

- Negotiate commercial terms, promotions, and support programs with suppliers

Propose brand in/out strategies and manage brand performance throughout its lifecycle

4. Sales & Profit Management

- Plan, manage, and control department sales and profit, including sales revenue and gross margin

- Prepare annual business plans, sales forecasts, and departmental budgets

- Analyze sales trends and financial data to support management decision-making and performance improvement

5. Promotion & Marketing (A&P) Coordination

- Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events

- Define appropriate promotional strategies to drive sales growth and brand visibility

- Evaluate promotion effectiveness and analyze post-campaign sales performance

6. People Management & Team Development

- Coach, motivate, and conduct on-the-job training to improve sales performance, service quality, and product knowledge

- Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements

- Supervise, allocate, and manage sales staff to ensure effective manpower utilization

- Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required

7. Reporting

- Prepare daily, monthly, quarterly, half-year, and annual sales reports to support performance review and improvement plans

- Conduct business reviews and sales forecasts; provide regular updates to the management team

- Break down budgets by brand, section, and department

- Plan and allocate MD funds to support sales promotions, events, and marketing activities

8. Compliance & Corporate Governance

- Ensure strict compliance with company rules, regulations, and internal policies

- Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited

- Perform other duties as assigned by the Company

1 Education & Professional Qualifications

- Bachelor’s Degree in a related field

- Certificates related to PDCA, Leadership, or Management are preferred

- Advanced Excel or Power BI skills are an advantage

2 Language Skills

- Fluent in English (speaking, writing, listening, and reading)

3 Knowledge & Job Experience

- Minimum 08 years of experience in retail business, including at least 05 years in a managerial or equivalent role

- Experience working in an MNC or department store environment is strongly preferred

- In-depth knowledge of department merchandise and retail operations

- Strong leadership, negotiation, and problem-solving skills

- Number-driven mindset with strong analytical and management capability

4 Other Requirements

- Willingness to work shifts, weekends, and public holidays