Sales Coordination & Customer Meeting Management
- Assist sales staff in scheduling, arranging, and confirming meetings with customers.
- Manage sales calendars, set reminders, and ensure the sales team is well-prepared for each meeting/ visit of customers.
- Prepare, check, and manage meeting-related documents for sales team.
- Work closely with departments such as operations, accounting, factories, and customer service to ensure smooth meeting/ visiting of customers.
- Coordinate logistics/ administration for customer visits (transportation, on-site arrangements, meeting room booking/ beverage, customer hospitality, gift…).
- Follow up with customers & sales team after meetings to collect feedback or required documents.
Customer Care Support
- Support planning and execution of in-person customer care activities (e.g., customer visits, factory tours, events/ ceremonies, or business lunches/ dinners).
- Maintain an updated customer contact information, assist in nurturing long-term relationships with clients.
Sales Cost Management & Paperwork Coordination
- Coordinate with relevant departments to prepare, verify, and manage all sales expense documents (meetings, travel, hospitality, samples, gifts, events).
- Ensure all supporting documents are complete, accurate, submitted on time according to company policies.
- Maintain an organized filing system for all sales cost documents for monthly and annual audits.
Sales Cost Planning & Budget Support
- Support the sales team in planning monthly, quarterly, and annual customer meeting budgets.
- Prepare a cost plan and coordinate approval processes before execution of customer care activities.
- Monitor actual spending versus planned budgets and highlight any discrepancies.
- Prepare simple expense reports or summaries for upper managers to review regularly.
General Administrative Support
- Handle routine office tasks: printing, scanning, emailing, data entry.
- Assist with organizing sales events, customer gatherings, or internal training sessions.
- Perform other duties assigned by the upper manager.