Sales & Commercial Manager

ĀRCA is a premium wellness and longevity ecosystem focused on modern, science-backed health and beauty experiences. We provide premium wellness technology and products to individuals and businesses across hospitality, fitness, wellness, beauty and healthcare.

ROLE SUMMARY

The Sales & Commercial Manager drives day-to-day sales performance, from lead generation and customer consultation through follow-up, closing and post-sale relationship management. This is a hands-on sales role. You will actively communicate with customers, understand their needs, recommend appropriate ĀRCA solutions, follow up consistently and close sales. You will work closely with the Business & Operations Lead to convert opportunities from partnerships, events, corporate relationships and activations into measurable revenue.

1. SALES & REVENUE

• Own the sales pipeline from first contact through closing.

• Generate B2C and B2B sales opportunities through inbound and outbound channels.

• Respond promptly and professionally to inquiries; conduct product consultations.

• Clearly communicate product benefits, usage, positioning and pricing.

• Prepare quotations, proposals and relevant sales materials.

• Follow up with prospects until there is a clear outcome; meet agreed monthly sales and revenue targets.

• Identify upselling, cross-selling and repeat purchases; build relationships with VIP and high-value customers.

2. LEAD GENERATION & FOLLOW-UP

• Build and maintain an active prospect database and proactively identify new leads.

• Manage leads from digital and social channels, showroom visits, events, partnerships, referrals, corporate opportunities, and Founder or team introductions.

• Ensure every qualified lead has a clear status, next action and follow-up date.

• Re-engage older leads and track lost opportunities to understand why customers did not convert.

KEY PERFORMANCE INDICATORS

Monthly revenue and target achievement; qualified leads and pipeline value; lead-to-sale conversion and follow-up discipline; average order value; B2B, repeat and referral revenue; customer retention and relationship quality

3. B2B & PARTNER-GENERATED SALES

• Follow up commercial leads from strategic partners and develop sales to hotels, gyms, clinics, spas, companies and other organizations.

• Conduct product presentations and demonstrations; prepare B2B proposals and quotations.

• Coordinate larger or complex opportunities with the Business & Operations Lead.

4. CUSTOMER EXPERIENCE & RETENTION

• Deliver a premium customer experience from first inquiry through after-sales.

• Maintain customer relationships and identify upgrades, repeat purchases and referrals.

• Understand customer profiles and buying behavior; support referral and loyalty initiatives.

• Collect customer feedback and share relevant insights with the team.

5. SALES PROCESS & REPORTING

• Maintain an accurate CRM and pipeline, with weekly reporting on leads, active opportunities, follow-ups, closed sales, revenue, conversion, lost opportunities and support required.

• Improve sales scripts, consultation flows and follow-up processes.

• Maintain accurate pricing, proposal and quotation templates.

• Coordinate product availability and sales commitments with the team.

• Approximately 2-5+ years in sales, business development, account management, customer relations or commercial roles, with demonstrated ability to close.

• Confident communication, presentation and consultation with premium customers.

• Proactive new-business generation, strong organization, disciplined follow-up and ownership.

• Comfortable with revenue targets and KPIs. Relevant wellness, beauty, luxury, fitness, hospitality, healthcare, technology or premium retail experience is an advantage.

• Fluent in Vietnamese and English