Sales & Customer Service Executive

• Order & Logistics Management: Receive, process, and track sales orders, delivery schedules, and payment status.

• ERP System Operation: Execute sales operations and data management on the ERP (SAP) system.

• Customer Relationship Management: Maintain and develop strong relationships with customers; coordinate internally to ensure all customer requirements are met.

• Complaint Resolution: Receive and handle customer complaints, and follow up on the progress of quality issues resolution.

• Customer Feedback & Improvement: Gather customer feedback and insights to continuously improve service quality.

• New Product Development (NPD) Tracking: Monitor the implementation of new products and engineering design changes (ECN) as requested by customers.

• Sales Reporting: Prepare periodic sales and business performance reports.

• Other Duties: Perform other tasks as assigned by the Line Manager.

Education & Experience

• Bachelor’s Degree in Business Administration, International Business, Foreign Trade, Marketing, Linguistics (English), or other related fields.

• At least 1 year of experience in Customer Service or Sales Admin positions is a plus.

• Prior experience in molding, plastic injection, or general industrial manufacturing is highly preferred.

Languages & Technical Skills

• Language: Fluent in English communication (both verbal and written).

• Technical Skills: Proficient in Office 365 and ERP (SAP) system.

Key Competencies (Skills)

• Excellent communication and presentation skills.

• Strong problem-solving and strategic thinking abilities.

• Effective teamwork and collaboration skills.

Attitude & Qualities

• High attention to detail, carefulness, and meticulousness.

• Honest, trustworthy, and highly responsible.

• Strong awareness of information confidentiality and data security.