Sales Support

What We Offer

■Flexible: Hybrid working model from Monday to Friday.

■Attractive rewards & benefits: Fixed 13th-month salary, transparent performance bonus, full insurance & private healthcare.

■Seniority recognition: 0.5-month salary bonus for every year of service.

■Balanced leave policy: 15 Annual Leave days, 3 Sick Leave days, and Christmas Leave.

■Continuous development: Year-round technical and soft-skill training programs.

■Inclusive & professional culture: A diverse workplace built on respect and collaboration.

■Strong engagement: Vibrant internal activities that foster connection and team spirit.

Job Description

Supports sales staff with quote preparation, customer requests and inquiries, planning and scheduling of customer appointments. Supports sales staff (Field / Inside Sales) by performing administrative tasks in the sense of a back office:

• Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
• Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
• Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
• Follows up with customers (if delegated by Field / Inside Sales).
• Clarifies or forwards open issues from internal / external customers.
• Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
• Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
• Schedules meetings with customers for field sales staff incl. travel bookings.
• Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.
• Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.
• Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.

• Business Administration background and or Customer Services working experience
• At least 1-2 years of experience in related area.
• Ideally first experience in Testing Inspection, Certification (TIC) or related field