School Sales Supervisor

1. Sales performance management

• Review the sales objectives for the month and set individual objectives for each EC to meet the center target respecting commercial ground rules.
• Review the previous sales team performance, identify areas of improvement, and prepare an action plan to improve sales effectiveness.
• Consistently review and evaluate the conversion performance of the all the channels, activities/events, and sales team members.
• Ensure accurate and timely information updates from the sales team in the organization’s system.
• Prepare a daily/weekly report for the Country Sales Manager on the sales situation in the center and revise the action plan to ensure that milestones and targets are met.
• Contribute to the sales of the school by offering prospect presentations during the month.
• Ensure that the defined show distribution ground rules are respected in the school.

2. Sales team skills development and management

• Monitor the sales team member performance through data analysis and observations and identify areas of improvement.
• Regularly conduct on-the-job training and coaching sessions tailored for each sales team member.
• Conduct a feedback session with each sales team member monthly.
• Manage the registration and completion of the assigned training courses on the sales training platform for the new sales team members.
• Manage and evaluate on a frequent basis (monthly/quarterly) the performance of the sales team in line with HR policies and procedures.
• Manage the schedule of the sales team members in a fair and balanced way.

3. Cross-departmental collaboration

• Work with the School Academic Supervisor to align on the monthly center’s activities for prospect and referrals, ensuring parent/student relationship management and retention efforts
• Drive school’s recruitment effort to build a competent team to deliver high sales performance
• Collaborate with the Marketing team to update on supply conversion and feedback on booking effectiveness.
• Share market insights specific to the location, audience demographics and product reception with Country Sales Manager and the Marketing team on a regular basis

Required Competencies:

• Very result-oriented 
• Effective communication and ability to influence stakeholders. 
• Good organization skills 
• Solution driven mindset and ability to effectively mitigate issues smoothly 
• Leadership and people development skills 
• Professional appearance  
• Able to work under pressure and flexible working hours, including evenings and weekends. 
• Computer literacy 

Qualification and Experience Required

Education: Bachelor's degree  

Languages: Vietnamese and Proficiency level of English comparable to WSE Level 11.

Previous Experience:  

• Minimum 3 years' experience in education industry  
• Minimum 1 year in sales management (not necessarily in Education industry)