Senior Compliance Specialist

ISO Management System

• Implement, maintain, and continuously improve the organization's Quality Management System (QMS) and Information Security Management System (ISMS) in accordance with ISO 9001, ISO 27001, and other applicable standards.
• Monitor compliance with ISO standards and ensure management systems are effectively implemented across the organization.
• Develop, review, maintain, and control QMS & ISMS documentation, including policies, procedures, work instructions, and templates.
• Ensure ISO documentation is accurate, up to date, and properly distributed to relevant stakeholders.

Audit & Compliance Management

• Plan and conduct internal audits to evaluate compliance with ISO standards, internal policies, and operational procedures.
• Identify non-conformities, perform root cause analysis, and coordinate corrective and preventive actions (CAPA).
• Prepare and coordinate external audits conducted by certification bodies and customers to maintain ISO certifications.
• Monitor audit findings and ensure timely implementation and closure of corrective actions.

Training & Compliance Awareness

• Develop and deliver training programs on ISO standards, customer requirements, and internal compliance procedures.
• Provide guidance and consultation to departments on compliance-related matters.
• Promote quality and information security awareness throughout the organization.

Continuous Improvement

• Drive continuous improvement initiatives for QMS and ISMS to enhance operational efficiency, product/service quality, and information security.
• Work closely with cross-functional teams to identify process improvement opportunities and implement best practices.
• Support the organization in meeting customer expectations, business objectives, and regulatory requirements.

Other Responsibilities

• Perform other duties as assigned by the direct manager.
• Comply with all company policies, procedures, and regulations.
• Be willing to travel domestically or internationally when required.

• Bachelor's degree in Quality Management/Legal/Finance or a related discipline.
• English proficiency equivalent to B2 level or above.
• Minimum 3 years of experience in Compliance, Quality Management, or related roles within IT, BPO, or Customer Service organizations.
• Strong understanding of the principles, requirements, and practical implementation of information security management standards, including ISO 27001.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis and implement effective corrective and preventive actions (CAPA).
• Excellent communication and stakeholder management skills, with the ability to clearly communicate ISO requirements and collaborate effectively with internal teams, customers, and external auditors.
• Strong planning, organizational, and prioritization skills to manage multiple audit and compliance activities simultaneously..