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      FE CREDIT

      Senior Customer Journey Management Specialist

      FE CREDIT
      NỘP ĐƠN ỨNG TUYỂN
      Địa điểm

      Hồ Chí Minh

      • Lương

        Cạnh tranh

      • Kinh nghiệm

        2 - 4 Năm

      • Cấp bậc

        Nhân viên

      • Hết hạn nộp

        29/05/2025

      Phúc lợi

      • Laptop
      • Chế độ bảo hiểm
      • Du Lịch
      • Phụ cấp
      • Chế độ thưởng
      • Chăm sóc sức khỏe
      • Đào tạo
      • Tăng lương
      • Nghỉ phép năm

      Mô tả Công việc

      • Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
      • Participate in the development and implementation of the project
      • Participate in the development of product digitization features in the customer journey
      • Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
      • Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
      • Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
      • Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
      • Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
      • Prepare reports for management and deliver to related parties
      • Communicate with related party to update about project progress
      • Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
      • Report issues to line managers in assigned tasks

      Yêu Cầu Công Việc

      • Bachelor Degree in Business/ Banking/ Finance/ Information Technology
      • At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
      • Language requirements – Fluent Vietnamese & English
      • Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
      • Good communication and presentation skills
      • Problem solving and negotiation skills

      Địa điểm làm việc

      Hồ Chí Minh
      số 9 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh

      Thông tin khác

      • Bằng cấp: Đại học
      • Độ tuổi: Không giới hạn tuổi
      • Lương: Cạnh tranh

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