Senior E-commerce Executive - Dyson (Home Appliances)

Key account management & Commercial planning

·         Build and maintain strong relationships with marketplace accounts.

·         Monitor account performance and implement strategies to meet or exceed sales targets and optimize ROI.

·         Analyse market trends, consumer behaviour, and competitive landscape to identify growth opportunities.

·         Forecast sales and inventory levels to optimize product availability and minimize stockouts.

Platform management

·         Oversee the management and optimization of ecommerce platforms, including the company website and social commerce.

·         Ensure that product listings, pricing, and promotions are accurately and effectively presented across all online channels.

·         Collaborate with external partners to enhance website functionality, user experience, and performance.

Digital Marketing

·         Work with digital marketing to develop and execute digital marketing campaigns to drive traffic, engagement, and conversion on ecommerce platforms, website and social commerce.

·         Analyse campaign performance and optimize strategies based on data-driven insights to maximize ROI.

Merchandising and Product optimize

·         Monitor product availability, inventory levels, and pricing competitiveness to drive sales and profitability.

·         Optimize performance by product based on historical data.

Customer Experience and Engagement:

·         Implement strategies to increase customer engagement, retention, and loyalty through personalized messaging, rewards programs, and customer service excellence.

Analytics and Reporting:

·         Track and analyse key performance metrics related to ecommerce sales, traffic, conversion rates, and customer behaviour.

·         Generate regular reports and insights to evaluate performance, identify trends, and inform decision-making.

·         Utilize data-driven insights to drive continuous improvement and optimization of ecommerce initiatives.

Order Processing & Stock Management

·         Manage & process online orders on time and in line with company SOP

·         Regularly track and report inventory to warehouse team to ensure sufficient quantity of goods for Ecommerce is met

·         Monitor customer feedback and satisfaction metrics to identify areas for improvement and drive continuous enhancement of the online shopping experience.

Relevant Experience:

·       Preferred Skills:

·       Analytical skills, business planning, ecommerce expertise, data driven mindset, project management, take-ownership, high pressure.

·       Strong understanding of ecommerce platforms, digital marketing channels, and analytics tools.

·       Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

·       Experience in the beauty industry is a plus.

·       Bachelor’s degree in business, marketing, or related field.

Skills and Personal Attributes:

·       Detail person, positive, result-oriented and will power to strike for excellence.

·       Passionate in Online Sales, Customer Service mindset

·       MS Office – Specializing in Excel, Word and PowerPoint

·       Attention to detail to ensure delivering the precise information.

·       Can communicate in English