Senior Group Customer Manager (Big C, Lotte, Guardian, Waston)

1. ROLE:

• Responsible for managing the assigned customers to grow volume, revenue, space share & profitability by initiatives, well planning, cooperating with Customers, work with across function such as Trade Marketing/ Brand team/ Logistic.
• Planning and controlling budget of Trading Terms as well as BTL activities in MT Channel within assigned budget.
• Building up & maintaining good relationship with MT customer

2. RESPONSIBILITIES:

• Ensure volume & revenue growth of assigned customers in MT channel
• Work with Customers about listing, promotion, pricing & activities as company strategy
• Build the most advantageous display of WU products in comparison with competitor.
• ​Planning/ Monitoring & Controlling budget of TOT as well as BTL Activities:
• Working effectively & initiatively with Customer for delivery of yearly plan, key activities calendar
• Monitor, analyse and evaluate channel/ account developments, trends and competitor activities in order to develop effective plans and in-market activities to address opportunities or threats
• Manage and control TOT/ BTL budget in an effective and efficient way thought post promotion evaluate, control & monitor promotion stock during & after promotion period to ensure main goal achieve
• Work with across functions to build up forecast and short-term stocks allocation
• Customer development:
• Understand customers’ insights & keep updated in customer profile to find out & maximize growth opportunities in MT channel
• Build Customer Business Plan and monthly review

• Minimum 5 years of experience in FMCG, preferably in Sales, Trade Marketing, or Key Account Management within the Modern Trade (MT) channel.
• Candidates must have prior experience handling Big C accounts or similar key MT customers.
• Experience in Personal Care and Home Care categories is strongly preferred; candidates from Food/F&B categories may also be considered.
• Educated to University degree level.
• Good communication and influencing skills, with the ability to manage key stakeholders.
• Mature and capable of working effectively in a matrix organization.