Senior IT Technical Support - Haiphong

Provide advanced technical support to ensure the stability and efficiency of IT systems and applications, while independently resolving complex issues and supporting continuous improvement initiatives across the organization.

* Provide advanced technical support for hardware, software, and network issues.

* Maintain and troubleshoot IT infrastructure and systems.       

* Monitor system and network performance.    

* Handle incidents, service requests, and coordinate with vendors.        

* Propose and support improvements to IT processes and systems.      

* Coordinate with IT providers and internal stakeholders.

* Assist in IT projects with local and regional teams.   

* Maintain documentation, SOPs, and ensure policy/audit compliance.  

* Support internal applications 

Minimum 7 years of experience in IT support or Helpdesk roles.

B.S. or College degree with a major in Computer Studies

English level B or equivalent