Senior Membership Consultant

What You'll Do
- Welcome new members: Be the go-to person for anyone exploring Primal, answer questions, book trial classes, and make sure their first experience feels great.
- Guide the right fit: Help people choose the membership or class pack that actually matches their goals and schedule.
- Stay close to members: Check in regularly, notice when someone's routine is dropping, and step in with a genuine conversation to help them stay on track.
- Build community: Coordinate with the Members Services team to run programs, challenges, and events that give members more reasons to show up and bring friends.
- Communicate where members are: Stay responsive and warm on WhatsApp and in-app messaging.
- Track and report: Keep daily dashboards updated and share insights with Management and Coaches so we can keep improving the member experience.
- Work as one team: Partner with Marketing on offers, Coaches on class feedback, and Operations on schedule changes.

What We're Looking For
- Experience: 2+ years in sales or customer success. Experience in the fitness industry is a plus.
- Communication: Ability to communicate warmly, clearly, and genuinely in both Vietnamese and English.
- Organization: Comfortable using CRM or booking systems, Google Sheets/Excel, and maintaining accurate records.
- Mindset: Proactive, reliable, and motivated by helping people follow through. Open to working occasional evenings and weekends.
- People-first: Genuine enjoyment of talking to people and quick problem-solving skills for member needs.

Salary: 8,000,000 - 12,000,000 VND + commission

What We Offer
- A dynamic role at Primal with a strong community
- Ongoing training and clear growth pathways
- Competitive base + commission tied to sales and retention performance
- Complimentary membership and wellness perks