Senior Sale Planner

DUTIES & RESPONSIBILITIES:

• Ensure the goods are shipped on time and quantity
• Receive PO from customers and Manage orders
• Receive requests, feedback and Resolving complaints from customers
• Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Cons setup, cons planning, inventory disposal, PO follow up on parts meeting TP
• Performs other related duties as assigned

JOB REQUIREMENTS:

• Bachelor’s degree in Business, Communications, or related fields
• 3-5 years working experience as Customer Service
• Knowledgeable in ERP System/ Epico
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Hard working, responsible, honestly, quickly, enthusiastic
• Ability to team-working and work independently, cautiously
• Organizational, arrangement skills
• Proficient in computer skills
• Good verbal and written communication in English

Working Time: 7:45 AM – 5:30 PM (Mondays – Fridays)
Shuttle Bus is Provided.