Senior Technical Merchandiser

Manage end-to-end production follow-up for multiple footwear collections simultaneously (SS and AW seasons)

• Act as the primary point of contact between European brand clients and Vietnamese factories
• Proactively monitor and communicate production timelines, flagging risks before they become delays
• Coordinate fitting sample approvals, bulk production sign-offs, and final QC inspections

Liaise with QC inspectors and ensure inspection results (FITT, Final) are reviewed, escalated, and resolved promptly

Maintain twice-weekly factory production updates and escalate deviations to management immediately Prepare and manage shipping documentation, packing lists, and LC-related paperwork

• Ensure all client communications are professional, timely, and in English
• Sign and take formal ownership of a defined responsibility document as part of onboarding

• Minimum 5 years of experience in technical merchandising within the footwear industry

Proven experience managing European brand clients — understanding of European market expectations, seasonal calendars, and delivery standards is essential

Strong knowledge of factory QC coordination, including fitting inspections, bulk approval processes, and defect escalation protocols

• Proficiency in ERP or production tracking software
• English fluency is mandatory — all client and management communications are conducted in English Ability to work independently, take initiative, and manage multiple priorities under deadline pressure

Professional communication standards — including proper email protocol, company signature use, and formal client correspondence

Team player with a proactive, solutions-oriented mindset

• A senior role with real responsibility and direct access to company leadership
• Exposure to prestigious European footwear brands
• A dynamic, international work environment Competitive salary commensurate with experience