Senior Telecom Operation Specialist (Call center administration)

OBJECTIVES:

• Implement, operate, monitor Contact center systems, Telecom channels to ensure the system operates stably and effectively

KEY RESPONSIBILITIES:

• Responsible for operating and monitoring in Contact center system, Telecom channels
• Conduct troubleshooting and provide support in Contact center system, Telecom channels
• Log problems & incidents and the workarounds and also provide resolutions
• Participate in project related to Contact center systems/ Telecom channels
• Cooperate with other IT departments/ vendors to maintain contact center system, SMS core, network security including operating system, firewalls, routers and switches
• Build and update documents of contact center and Telecom channels
• Monitor of upgrading software/ hardware for servers, telecom and other communication devices
• Undertake other tasks assigned by line manager

REQUIREMENTS:

• Bachelor’s Degree, preferably in IT or related technical areas
• 5+ years’ experiences in Call center administration
• 5+ years’ experiences in Telecom channels administration, database management
• 1+ years’ experiences in network administration
• Proficient in Call center administration is a must
• Proficient in Oracle, MS SQL, HTML and Scripting
• Prior experience in VMWare, operation system installation and administration will be an advantage
• Proficient in telephone connectivity is a plus
• Time flexibility