Service Engineer

• Technical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers
• Timely updating of service management tools, service reports, and calibration certificate
• Troubleshoot via phone, email or in-person
• Email communication with machine manufactures for troubleshooting support and technical clarifications
• Attend meetings with regards to installations, calibration service matters, technical solutions and administrative matters of the company
• Proper managing of service job schedule, service tools, and workshop
• Report and update the installed equipment database, calibration database.
• Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs
• Provide excellent service to customers by giving undivided attention and focus on meeting their needs
• Find solutions to customer problems and complaints to maximize satisfaction
• To assist in projects as required by the management.
• Willing to work extra hours to complete tasks and fulfilling customer’s needs.
• Ability to be available and on-call 24 hours per day.

• Minimum 2 years of work experience required, priority given to candidates who have worked in industrial maintenance technical positions or in servicing high-tech products at Scientific and Technical Equipment Companies
• Under 30 years old
• No nearsightedness
• Work from home and be available for on-site machine inspections when required
• Education: Degree in Engineering (automation, electrical & electronic, mechatronics) or similar
• Good technical knowledge, troubleshooting
• Able to work well under pressure.
• Able to work self-reliantly.
• Strong planning and analytical skills
• Well organized, high sense of responsibilities, teamwork.
• Proficient in MS Excel, MS PowerPoint, MS Word, etc.
• Knowledge of AutoCAD 2D, 3D, and IT skills is an advantage.
• English: Fair level of English, written and spoken
• Full time employment
• Working day: from Mon to Fri
• Male only

Benefit

• Salary: 600USD - 1000USD depending on experience and ability
• Regularly trained oversea (Germany, Japan, Thailand, Singapore...)
• 14 days of annual leave
• Insurance policies according to state regulations.
• Opportunities for promotion and income enhancement for capable, enthusiastic, and long-term oriented individuals
• Annual salary review.

Work Location and Interview:

• Interested candidates, please send your resume (with a recent photo) via email, stating your expected salary.
• Work Mode: Remote, with on-site customer support in Central Vietnam when needed.
• Interview Location: Online or at the representative office as scheduled.