Technical Specialist (Hardline)

We are looking for a Technical Specialist to provide technical expertise and support for Hardline testing services, ensuring accurate test plans, technical compliance, laboratory capability development, and excellent customer service. The role will work closely with laboratory, sales, customer service teams, and clients to deliver reliable testing solutions and support business growth.

Key Responsibilities

• Provide technical support to laboratory operations, sales teams, and clients, ensuring accurate testing solutions and timely technical advice.
• Review and approve test plans, protocols, assignments, and test reports in accordance with applicable regulations and customer requirements.
• Develop and maintain technical knowledge databases, SOPs, and quality documents while supporting ISO/IEC 17025 accreditation activities.
• Conduct technical training and seminars for laboratory staff, customer service teams, sales teams, and clients.
• Research and develop new testing capabilities, testing standards, and product categories to expand laboratory services.
• Collaborate with Technical Managers and stakeholders to resolve technical inquiries and support laboratory development projects.

• Bachelor's degree or above in Engineering, Material Science, Consumer Products, or related fields.
• Minimum 3 years of experience in Hardline, Toys & Juvenile Products (TJP), QA/QC, or testing laboratory environments.
• Strong knowledge of consumer product regulations, testing standards, and laboratory operations.
• Good communication, presentation, problem-solving, and training skills.
• Good command of English and proficiency in Microsoft Office applications.