Telesales Manager

Job Purpose:

- Manage the daily operation of Telesales to meet sales KPI targets and in line with the Company’s objectives and strategies

- Manage teams of Sales and Sales support to meet targets and quality

- Drive the Telesales team to meet indicators: Approve rate, Average order value, Delivery rate, and daily/weekly/monthly revenue

Responsibilities:

- Create procedures/policies for the sales team to ensure target achievement

- Set KPIs for the team to reach the targets

- Create appropriate call scripts/sales promotions to attract customers to selling

- Analyze sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction

- Monitor random calls to improve quality, minimize errors, and track operation performance

- Ensure all relevant communications and data are updated and recorded

- Review the performance of staff, identifying coaching needs, and planning coaching sessions

- Handl the most complex customer complaints or inquiries

- Support subordinates to solve difficult issues and give suitable direction

- Propose staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff

- Evaluate staff on KPIs

- Prepare reports on sales daily

- Motivate and retaining staff

- Lead, management, and capacity management to meet KPI’s target

- Build up the Sales team

- At least 2 years of Telesales management experience (team size at least 100 HCs)

- Good communication in English (optional)

- Negotiation, presentation, and communication skills

- Fast action, dynamic & professional manners

- Strong leadership skills

- Motivation and Coaching skills

- Analysis skill

- Pressure management

- Time management

- Be familiar with the start-up environment and good reporting skills are preferred

Benefit:

- Paid 100% salary in 02 probation months

- Paid nearly full salary for social insurance

- Take a premium health insurance after probation

- Review for increasing salary once or twice for outstanding yearly

- Give bonus on KPIs in year end

- Take part in team building and health check – up once yearly

Working time: Monday - Friday, 9AM - 6PM

Working place: 3rd Floor, Ha Phan Building, 17 - 19 Ton That Tung, Pham Ngu Lao Ward, District 1, Ho Chi Minh City