Test Center Operations Manager

Mô tả Công việc

- Ensure efficient, safe, and legally compliant operations for organizing examinations.

- Develop test registration processes, test organization processes: check-in candidates, verify test takers identities, conditions, and other related documents.

- Develop other processes to operate test center.

- Supervise all examination processes, manage staff, support candidates, and ensure adherence to standards and guidelines.

- Report on business performance and operational status of the center.

- Prepare annual operational budget plans for the center.

Yêu Cầu Công Việc

• Plan and organize examinations efficiently, optimizing available resources.
• Manage candidate registration processes, including check-in, identity verification, eligibility, and supporting documentation.
• Maintain safety, security, and standardized testing environments.
• Promptly address technical issues or candidate queries arising during examinations.
• Recruit, train, and manage examination staff.
• Evaluate staff performance, provide feedback, and conduct training on new regulations and procedures.
• Regularly inspect facilities, computer systems, and security equipment, ensuring timely maintenance.
• Strictly adhere to security and safety protocols during examinations.
• Maintain detailed records for auditing and reporting abnormal incidents.
• Accurately compile reports after each examination session, detailing candidate numbers, incidents, and periodic operational reports.
• Quickly and clearly respond to candidate inquiries, coordinate effectively with educational bodies, examination organizations, and external partners.
• Manage operational budget, monitor expenditures, and ensure effective resource utilization.
• Control inventory supplies for examinations, ensuring adequate stock and timely replenishment.
• Regularly review and recommend improvements to operational methods to enhance accuracy, efficiency, and candidate satisfaction.
• Stay updated on changes in policies, technology, and examination processes.