Training Manager - Crocs (HO - 000269_SHO-CRO-149-188-138-1)

Responsible for all technical and customer service training for employees at store level.

Areas of Responsibility

·       Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.

·       Manage training schedules, coordinate class starts at multiple locations, and manage training equipment and materials.

·       Design and prepare educational aids and materials.

·       Oversee technical training implementation.

·       Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs.

·       Partner with Brand Managers and other stakeholder regarding instructional design.

·       Maintain updated curriculum database and training records.

·       Conduct regular evaluations to identify areas for improvement in program offerings.

Relevant Experience:

·       Bachelor’s degree in communications or related area required.

·       At least 5 years of experience in Retail training, especially in Fashion/ Beauty, with one year of supervisory experience required.

competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)

·       Excellent verbal and written communication skills with strong graphic design ability.

·       Thorough understanding of training processes.

·       Ability to moderate large groups.

·       Extremely organized and detail oriented.

·       Proficient with Microsoft Office Suite or related software.