TRƯỞNG PHÒNG KINH DOANH ĐẠI LÝ MERCEDES-BENZ PHÚ MỸ HƯNG/ SALES MANAGER OF PMH BRANCH

1. Key Responsibilities

Sales Leadership & Operations

• Lead and develop the New Car & CPO sales teams to achieve volume, profitability, and customer satisfaction targets.

• Oversee daily showroom operations, including vehicle display, demo management, and customer interactions.

• Support staff with complex customer cases and fleet contract negotiations.

• Ensure compliance with Mercedes-Benz Retail and pricing standards.

Planning & Performance

• Define sales and marketing targets for all MB products.

• Analyze market trends, competitors, and sales performance to drive business growth.

• Monitor sales turnover, market share, and team performance.

Team Management & Development

• Recruit, train, and evaluate sales staff to ensure optimal performance.

• Conduct regular appraisals and propose variable compensation.

• Ensure all team members meet MBV training and certification standards.

Customer Experience & Quality

• Enhance customer satisfaction through proactive service and issue resolution.

• Lead complaint management and communicate product quality concerns.

• Maintain high showroom and service quality standards.

Sales Training & Communication

• Deliver onboarding and ongoing training on MB Brand, products, and soft skills.

• Keep sales materials, brochures, and systems (e.g., Autoline) up to date and accessible.

• Share market insights and key communications from Dealer Principal with the team.

Key responsibility:

• Bachelor's degree in Business, Automotive Management

• Minimum 3 years of experience in Automotive Retail

• Strong leadership, analytical, and customer service skills.

• Fluent in Vietnamese and English; familiar with DMS and Salesforce systems.