Trưởng Phòng Tư Vấn Du Học Mỹ

1. Position summary

This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collaborate closely with other in-house departments to implement strategies that align with GPA’s development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.

2. Responsibilities and Duties

a. Leadership and Management

• Lead, mentor, and manage the counseling team to ensure exceptional service delivery.
• Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.
• Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.
• Develop a resource library and regular training program for counselors.
• Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.
• Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.
• Plan and oversee department budget.

b. Direct Counseling Service

• Advise students on study abroad products and admission counseling services that meet their needs.
• Work directly with (max. 9) students to meet individual Counseling KPI and ensure students’ admission success rates.

c. Business Growth

• Collaborate closely with other in-house departments in developing potential students database and organizing brand engagement events.
• Analyze data to identify trends and opportunities for growth.
• Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.

d. Report and other duties

• Deliver annual/quarterly/monthly reports and as requested.
• Other tasks assigned by line manager and BOM.

3. Compensation and Benefits

a. Compensation:

- Base Salary:

• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).
• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.

- Performance-Based Bonus: Annual Bonus: 1-2x monthly salary based on achieving company goals, customer satisfaction rates, and team performance.

b. Benefits:

- Healthcare:

• Mandatory health insurance for the employee and annual health checkup.
• Mental wellness programs, including counseling and stress management support.

- Paid Time Off (PTO):

• Annual Leave: 12 days of paid vacation per year, plus national holidays.
• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.

- Professional Development:

• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.
• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).
• Membership in relevant professional organizations or forums.

- Work-Life Balance: Flexible working hours or remote work options, especially if cross-border client meetings are required.

- Additional Perks:

• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.
• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.

4. Qualifications:

• Proper understanding of the US higher education market and the admission process
• At least 2 years of experience in a similar position.
• Comfortable with bilingual working environment
• Fluent  in English, priorities given to US College Alumni
• Great communication skill and high degree of sensibility