Trưởng quầy Dịch vụ khách hàng

Mô tả Công việc

1. CS activities

- Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.

- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

- Oversee the resolution of any arising issues regarding locker electronic, VAT invoices and customer point scheme.

- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.

- Manage the operation of department and guide employees on the process and steps of using the systems in the company

- Resolve customers’ complaints raised by subordinates.
- Monitor all kinds of section’s reports.
2. Manpower management

- Plan Monthly Division’s duty roster and manpower schedule.

- Ensure sufficient manpower during business in ad-hoc situations.

- Monitor Group Leader(s), General Staff’s attendance and attire.

- Approve duty roster, shift plan raised by Group Leader(s).

- Be responsible for Group Leader(s) and General Staff’s performance.

- Take part in recruitment & selection activities for Division’s staffing.

- Motivate, training and develop staff in order to encourage their professional development.

- Identify potential staff for succession planning purposes.

- Build and promote team work spirit.
3. Rules and Regulations

- Follow all working procedures, the company’s policies, rules and regulations.

- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
4. Other duties

- Opening & closing Store.

- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

Yêu Cầu Công Việc

- University degree.
- At least 3 years experience, including 1 year experience as Chief Customer Service or 2 years experience as Group Leader - Customer Service in Supermarket/Shopping center
- Good communication skills.
- Have good understanding of the needs of customers
- Service orientation: customer service minded
- Leadership: Acting leadership by example.
- Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations