Warranty Admin - Porsche Centre Saigon

Objective:

· To ensure accurate and efficient warranty processing according to Porsche Warranty standards

Key tasks and responsibilities:

· Ensuring that warranty repair documentation fulfills Porsche standards (technical knowledge of Porsche repair processes is required)

· Creating and submitting warranty claims to Porsche AG within a given time frame.

· Ensuring monitor and meeting all warranty related KPI’s and target’s

· Warranty Parts Administration (parts control, storage, disposal and return to Porsche factory)

· Workshop and Recall Campaign Management to ensure fast completion of campaigns

· Warranty reporting

· Pre-owned Warranty management and sales

· Participating in overseas and in-house technical and none technical training courses.

· Conducting in-house warranty training courses.

· Ensuring tidiness and cleanliness of working area

· Ensuring adherence of dealership processes and policies

· Supporting other operational areas and departments if required.

· Other ad hoc assignments and projects

Minimum Qualifications:

· Knowledge about vehicle systems and technologies

· Bachelor degree holder, majored in Automotive

Requirements and Attitude:

· Minimum 01 year of experience in automobile after sales

· Good English knowledge (written and spoken)

· Computer skills (Microsoft Office)

· Precise and accurate working style

· Dynamic, positive, confident, self-motivated and good team player