Systems Compliance Administrator (SCCM/Intune)

Job Description

JOB PURPOSE/ROLE

The Systems Compliance Administrator is responsible for managing, monitoring, and maintaining Windows patch levels on servers and workstations, diagnosing and troubleshooting Windows patching and SCCM/Intune client errors, and ensuring compliance levels based on Tenable reports provided by Sec OPS. This role works closely with the global compliance team, focusing on identifying compliance breaches and applications requiring updates in the Vietnam environment. It's crucial for maintaining the integrity and security of the IT environment while also supporting business operations. The role requires flexibility to support pre-scheduled after-hours or weekend work and support.

RESPONSIBILITIES:

Key Responsibilities

• Manage, monitor, and maintain Windows patch levels on servers and workstation OS
• Diagnose, troubleshoot, and resolve Windows patching and SCCM and Intune client errors
• Manage, monitor, and maintain all 3rd party programs on servers and workstations and keep them in compliance
• Manage, monitor, and maintain compliance levels based on Tenable reports provided by Sec OPS
• Diagnose, troubleshoot, and resolve issues with Patching, SCCM Client Failure, and Intune client issues
• Reporting and Communication: Prepare regular reports on compliance status. Present findings and recommendations to local leadership and the Senior Manager, Regional IT (APAC). Foster open communication channels within the IT team and across departments.
• Assist in conducting basic risk assessments to identify potential compliance risks.
• Maintain documentation related to compliance standards, including policies, procedures, and audit records.
• Contribute to the continuous improvement of compliance processes and systems.

Additional Responsibilities

• Inform Leadership of recurring Incidents.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job Requirement

MINIMUM QUALIFICATIONS/ EXPERIENCE

• 2+ years’ experience with:

•           - Windows server/workstation OS troubleshooting to the component level

            - Microsoft SCCM/Intune troubleshooting

            - Diagnose, troubleshoot, and resolve issues with patching on servers and workstations.

            - Direct or indirect problem determination and resolution

• 1+ years Experience with: 

•           - Patch My PC.

            - Remediation of out-of-date software

            - Autopilot in a Hybrid Environment preferred.

            - Intune and Azure (EntraID) 

            - Tenable 

• Able to use Microsoft Office Applications at a high level.
• ITIL4 Foundation Certification desired.
• Exceptional organisational skills and time management skills. 
• Outstanding written and verbal communication skills in English.

PERSONAL SKILLS:

• Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
• Candidate should possess strong organisational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve.
• Strong sense of urgency and strong commitment to quality customer service is required.
• Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers.
• Well-honed analytical skills and logical thinking required for solving practical problems and dealing with a variety of variables in complex situations.
• Solid technical acumen and a fundamental grasp of IT principles are essential for effectively navigating and resolving complex technical challenges.