Customer Service Intern

1. Delivery and order

• Record sales orders of customers in EPR system (Acumatica) included I&L order and FMCG order, follow up delivery on time for customers with warehouse
• Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
• Responsible for customer problems related to delivery, product, etc.

2. Manage dispenser, equipment in warehouse and implementation:

• Arrange with warehouse to delivery dispensers for installation on time
• Collect all documents after Technician install dispensers

3. Sales support & customer service

• Provide quotation and pricelist to existing clients
• Customer service: feedback and inform all related parties for customer issue
• Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
• Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Report

• Prepare and submit monthly quantity sales for Account Manager
• Sales report & inventory report for FMCG supplier

5. Other tasks will be assigned

* Requirements:

• Commit to work full time for at least 3 months
• Strong organizational and time-management skills.
• Attention to detail and accuracy in processing orders and data entry.
• Ability to handle high volumes of orders and work in a fast-paced environment.
• Attention to detail and ability to work under pressure 
• Excellent communication skills (both verbal and written).
• Strong problem-solving skills and ability to handle customer concerns in a professional manner.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

* What we offer:

• Allowance: 4,050,000 VND/month

• An open and dynamic English working environment

• Great chance to develop through on-the-job training method

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC

* Working time: 8:00 – 17:30; Monday – Friday