Finance Executive (Invoice & E-Portal)

Position Summary

• Issue invoice for right party and make document to collect charge.
• Release and extend delivery order.
• Refund deposit and overpaid.

Key Responsibilities

1. E Portal & Counter Customer Service

• Act as the primary point of contact for customers using the E‑portal and at the service counter, ensuring timely, professional, and accurate support.
• Provide clear guidance to customers on the journey in E-Portal including required documents and procedures for DO release, extension, and deposit refund.
• Assist customers with inquiries related to Delivery Orders (DO), DO extensions, invoices, payments, deposits, and E‑portal transactions.
• Handle customer issues and complaints effectively, coordinating with relevant internal teams to ensure prompt resolution

2. Invoice Administrator

• Issue invoices accurately and timely for charges to the correct customer.
• Ensure invoice data is complete, correct, and aligned with supporting documents and system records.
• Follow up on unbilled or outstanding items and coordinate with relevant teams to ensure proper billing.
• Follow up the adjustment minutes with customers.

3. Deposit Refund & Overpayment Handling

• Ensure refund requests are supported by complete and accurate documentation and properly recorded in the system; liaise with customers to obtain correct and complete documentation where necessary.
• Coordinate with internal finance teams to ensure timely and accurate refund execution.

4. Internal Coordination

• Coordinate closely with Finance, Import, Logistics, Bank, and Container Deposit teams to ensure smooth delivery service.
• Act as a communication bridge between customers and back-office teams to resolve operational or billing issues efficiently.

5. Compliance & Other Duties

• Ensure all activities comply with company policies, internal controls, and applicable procedures.
• Perform other tasks as assigned by the CFO and Invoice team leader.

• University graduation in accounting, finance or administration
• Good in English in both speaking and writing
• Experience in communicating with customers
• Resolve the problem flexibly.
• Carefully, hard work.
• Team players with the willingness to establish and maintain effective working relationships.
• Excellent communicator with a positive can-do attitude.
• Strong organizational skills
• Proficiency in the use of Microsoft Office Suite, especially Excel & Outlook