Key Account Manager

What You’ll Be Doing

Account Management & Growth

• Act as the primary contact for assigned key accounts, building strong and long-term relationships
• Understand customer needs and propose suitable solutions to drive business growth
• Identify opportunities to expand account performance

Planning & Forecasting

• Analyze sales data and demand trends to forecast order quantities
• Propose manufacturing plans aligned with business objectives and market demand
• Monitor stock levels to ensure product availability and support sales growth

Customer Experience & Retention

• Coordinate with internal teams and the factory to ensure smooth operations and timely delivery
• Follow up on order progress and ensure alignment with agreed timelines
• Proactively address issues to maintain service quality and client satisfaction

Reporting & Analysis

• Prepare reports on sales performance, demand, and supply status
• Provide insights and recommendations to improve business results

Why You’ll Love Working Here

• Salary: Negotiable based on experience and skills.
• Work arrangement: Hybrid – flexible work from home and office.
• Equipment: Laptop provided.
• Salary review: 1 or 2 per year.
• Benefits: Annual health check, year-end bonus, and annual travel opportunities.
• Environment: Work in an international, collaborative, fair, and dynamic team.
• Working hours: 8 hours per day (5 days / week)
• Office location: Thu Duc, Ho Chi Minh.

Who We’re Looking For

• Bachelor’s degree required 
• Minimum 3 years of experience in Key Account / Sales / Supply Chain related roles 
• Fluent in English; Chinese is a strong advantage 
• Strong sales mindset with demand forecasting capability
• Great experience working with retailers
• Hands-on experience in supply chain operations, including leadtime management and order planning
• Experience in cross-border supply chain (especially China to US route)