• Work with PRC SPU team to understand general requirements on package.
• Ensure service part list completed, provide parts’ quotation and exploding drawing to customer
• For service part supply issue, work with sourcing and OPD team to resolve the supply issue and meet customer request date.
• For service part complaint, work with In-house quality team to resolve the immediate complaints concern and corrective action to prevent the same complaint.
• For Engineering Change that affects Service Part, understanding the changes and communication back to customer and necessary updates in system is required.
• For End of Life models, continuous Service Part supply assurance is required. In case, vendor discontinue production / company decided to terminate vendor within the period where Service Part warranty is still in force, co-ordination between operation team and customer for a chance to do last purchase is required if there is no alternative to continue supply of the Service Parts.
• Coordinate with Engineering to finalize Service Part Listing on time.
• Send all Service Parts' quotation to regions on time.
• Close follow up service supply issues and ensure service orders to be processed smoothly.

• Bachelor Degree, Business English major is preferred
• Broad knowledge of manufacturing environment, materials and processes.
• Knowledge of Supply Chain including strategies and objectives.
• At least 3 years experience in appliances or similar products/industry in supply chain and track record or customer service working for multi-national firm.
• Excellent analytical, negotiation and problem resolution skills.
• String knowledge of planning systems and techniques.
• Proficient in verbal and written English, with a wide variety of internal and external customers, OPD, Marketing, PMC and Operation team.

Benefits Overview: At TTi, we are committed to creating a supportive and rewarding work environment. Employees in this role will enjoy the following benefits:

• Working Location: SHTP, District 9 - HCMC (TTi provides shuttle bus from Dong Nai, Binh Duong or HCMC)
• Working hour (40h/ week_Mon-Fri 7:30-16:00)
• Negotiable, competitive salary
• Free lunch at company’s canteen
• 100% of the salary during the probation time
• Social insurance on the total salary
• 24/7 accident insurance
• Healthcare Insurance (PVI Care)
• 13th month salary
• Telephone allowance (300,000 VND/ per month)
• 15 days of annual leave
• Annual salary increase review
• Gifts on special holidays of the year