Customer Service Executive

Job Description

· Schedule and track client appointments.

· Record and manage client medical records.

· Handle emergency situations and coordinate with relevant departments to provide solutions.

· Communicate promotions and company services to clients.

· Address and resolve client inquiries and complaints.

· Assist doctors in consulting with clients.

· Analyze client needs and propose business development ideas.

· Perform other tasks as required by the manager.

Reporting:

· Log daily tasks and report to the team leader.

· Prepare and review the next day's client appointments and treatments.

· Check client information in the customer care system.

· Manage client entries and exits.

Job Requirement

· Pleasant appearance, good communication skills, friendly, and enthusiastic.

· Proficient in English communication.

· Proficiency in Japanese is a plus

· Professional demeanor.

· Proficient in office computer applications.

· Good teamwork skills and ability to work under pressure.

· Knowledge and experience in dentistry are advantageous.

Salary and Benefits:

· Salary: Negotiable based on competency and experience.

· Lunch allowance: 700,000 VND/month (after signing the labor contract).

· Quarterly KPI bonus (1,000,000 VND – 6,000,000 VND) if the clinic meets sales targets.

· Overtime pay according to legal regulations.

· Sundays, public holidays, and annual leave according to the law.

· Annual company trips (for employees officially employed for over 6 months).

· Bao Viet insurance for managers and employees with over 30 months of continuous service.

· Participation in training programs conducted by experts.