Planning & Admin Executive

Job Description

JOB DESCRIPTION

• Approach and build up relationships with new customers, maintain relationships and support existing customers.
• Collect customers’ needs and information related to products and services.
• Work closely and coordinate with insurance partners to support customers.
• Support customers and suggest solutions, insurance packages to them which are suitable with their needs and budget.
• Respond promptly to inquiries from customers and partners.
• Follow up contracting with partners and customers.
• Handling claims procedure and customers’ complaints according to company procedures.
• Tracking and closing statement and incentives weekly, monthly.
• Research market, evaluate, analyze data to develop products, services and expand business.
• Develop and report on resolving service errors/incidents that affect service quality.
• Coordinate with the line manager and team to improve, develop the products and service, and to implement new projects.
• Prepare weekly and monthly reports.
• Coordinate with internal departments to complete related tasks and support each other.
• Other tasks assigned by Line manager and GD.

Job Requirement

JOB REQUIREMENTS

• Graduated University in Marketing, Economic, Finance or relevant field
• One - year experience working in customer services is preferred.
• Having experience in the insurance field, having an insurance agent license or insurance brokage license is an advantage.
• Customer Orientated mindset
• Strong organizational and project management skills.
• Attention to details.
• Ability to work independently and in a team.
• Dedication and reliability.
• “Can Do” attitude
• Strong Communication skills.
• Solid computer skills with ability to learn and work across multiple systems.
• Basic English (can speak Chinese is a plus)

BENEFIT

• Salary competitive.
• Benefit as company policy and labor law.
• Insurance of Social, Medical, Unemployed and Premium Health Insurance.
• Dynamic and professional working environment