17/06/2024
Tiếp thị / Marketing , Tiếp thị trực tuyến , Cơ khí / Ô tô / Tự động hóa
Nhân viên chính thức
Cạnh tranh
Trên 5 Năm
Nhân viên
31/07/2024
Your responsibilities:
· Manage customer touchpoints along the customer journey, ensure a seamless and consistent omni-channel communication experience.
· Develop and deploy customer satisfaction measures
· Plan and execution of customer and prospect care programs to enhance customer satisfaction
· Administrate customer cases and report to line manager, coordinate with relevant departments to ensure timely follow-up and maximize customer satisfaction.
Your qualifications and competencies:
· Degree in External Relations, PR Communications, Sales, Business Administration, Law, Public Service or related field
· At least 5 years of solid working experience in customer service for high-end hospitality, healthcare, banking, insurance, automotive industry or similar
· Proficient MS Office skills (Outlook, Word, Excel, PPT…)
· Logical thinking, process-focused ability
· Excellent negotiation and interpersonal skills, customer service orientation
· Fluency in verbal and written Vietnamese communication skills
· Cross-functional collaboration ability and strong team player
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