[CIS] IT Team Leader

Team Leadership:

• Provide effective leadership to the IT team, fostering a collaborative and innovative work environment.

• Conduct regular team meetings, set objectives, and monitor progress towards goals.

• Foster professional development and skill enhancement within the team.

Software Deployment:

• Guide clients through the planning, execution, and adoption of software solutions to enhance their business operations.

Helpdesk Support:

• Manage the school helpdesk, providing timely and effective support to end-users.

• Troubleshoot hardware, software, and network issues, escalating when necessary.

• Develop and maintain a knowledge base to facilitate efficient issue resolution.

Infrastructure and Network Management:

• Oversee the maintenance and upgrade of hardware and software systems.

• Monitor and optimize network performance to ensure a reliable and secure IT environment.

• Collaborate with vendors and service providers to procure necessary IT equipment and services.

Training and Documentation:

• Develop and conduct training programs for end-users on relevant IT tools and systems.

• Create and maintain documentation for IT processes, procedures, and troubleshooting guides.

Budget Management:

• Contribute to the development of the IT budget and ensure cost-effective use of resources.

• Monitor expenditures and identify opportunities for cost savings.

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience in a leadership role within an IT environment, preferably in an educational setting.

Strong knowledge of school information systems and data management best practices.

Excellent problem-solving and communication skills.

Familiarity with helpdesk support processes and tools.

Experience in managing IT infrastructure and networks.

Ability to work collaboratively with diverse stakeholders.

Certifications such as ITIL, CompTIA A+, or relevant vendor certifications are a plus.