Customer Service and Communications Coordinator

Mô tả Công việc

Join Our Team as a XX at Finest Future!

Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated XX to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you!

Key Responsibilities:

Customer Support:

• Serve as the primary point of contact for inquiries and requests from parents or guardians of students.
• Offer support via phone, email using Freshdesk, and in-person interactions (serving both online and onsite customers).
• Provide 1:1 customer service via Zalo, WeChat, WhatsApp, and other quick chatting channels.
• Establish groups for each customer family to implement a direct customer service model.

Help Desk Management:

• Manage the help desk for parents or guardians, addressing concerns, resolving issues, and escalating complex matters.

Communication Coordination:

• Coordinate internal and external communications to ensure clarity and consistency.
• Support customers in the residence permit process.

Action Plan Development:

• Develop and implement action plans for handling various scenarios, including common questions and concerns.
• Follow up on students' study status.

Product Transition Facilitation:

• Facilitate the transition between different products, such as from FRESH to FAST.

Enrollment Management:

• Manage enrollment inquiries, providing information about upcoming groups and registration.

Collaboration with Staff:

• Collaborate with teachers and staff for communication materials like logbooks and newsletters.
• Update students' statuses in Salesforce/Ikon/logbooks/lists.
• Support students struggling with their studies, contacting families when necessary.
• Handle operations for pausing, withdrawing, or quitting situations.

Administrative Support:

• Assist with administrative tasks such as data entry, document preparation, and scheduling.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Experience in customer service or a similar role preferred.
• Excellent communication skills in English and Vietnamese; Burmese is a plus.
• Strong organizational skills and task prioritization.
• Proficiency in Microsoft Office Suite and relevant software.
• Ability to work independently and in a fast-paced environment.
• Knowledge of the education or childcare industry is a plus.

Yêu Cầu Công Việc

Working Hours:

• 48 hours/week
• Evening shift: 1 PM to 9 PM (Monday to Thursday)
• Friday: Normal office hours
• Saturday: Half day

Why Join Finest Future:

• Exciting Work Culture: Join a startup where opportunities for growth are abundant.
• Transformative Impact: Your work contributes to shaping a transformative future.
• Global Environment: Dive into an international work culture, where English is spoken fluently.
• Work-Life Harmony: Experience the best of Finnish culture – fair, balanced, and stress-free.
• Fun Workplace: Enjoy a workplace filled with laughter and joy.
• Salary: 17 to 18 million VND per month

Recruitment Process:

If you are ready to own this role, share your resume and a cover letter that tells us your story and why you're the perfect match. Let's make work feel like play!

About Us:

We are growing and saving Finland by creating gravity for eager people with talent and dreams. Finest Future offers awesome opportunities in education for young students worldwide. Join us to be part of a committed and passionate team that believes in changing the world. Apply now to harness your own Finest Future!

At Finest Future, we focus on education and entrepreneurship, making the future of youth our mission. We enable young talents worldwide to access the Finest Bay education and entrepreneurial dream. As the leading company in Finland attracting future talents, our team members are located globally: Finland (Tampere, Espoo), Myanmar (Yangon), Vietnam (Ho Chi Minh City), Estonia (Tallinn), and Brazil (Porto Alegre). Our customers and partners are in 15 countries and growing rapidly.

What You Can Expect from Us:

• Massive, direct impact of the work on the lives of people.
• Culture of 'doers' and not one of 'approvals.'
• Strong ownership expectation and freedom to fail.
• Ambitious thinking with lots of fun!