Customer Service - Flight Ticket App

Mô tả Công việc

QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Immediately updating serious cases/inconstant situations.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

Yêu Cầu Công Việc

• Graduated from High school or equivalent Majors is an advantage.
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
• At least 6-month experience in Customer Service roles or any relevant ones.