Thông Tin Tuyển Dụng
Licensing Management & Development - Customer Support
Cấp bậc | Nhân viên |
Lương | $ Cạnh tranh |
Hết hạn nộp | 20/09/2024 |
Ngành nghề | Tư vấn , Dịch vụ khách hàng , Quảng cáo / Đối ngoại / Truyền Thông |
Kinh nghiệm | 2 - 4 Năm |
22/08/2024
Tư vấn , Dịch vụ khách hàng , Quảng cáo / Đối ngoại / Truyền Thông
Nhân viên chính thức
Cạnh tranh
2 - 4 Năm
Nhân viên
20/09/2024
- Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service.
- Proactively identify and pursue sales opportunities.
- Evaluate and understand customer requirements to deliver optimal service.
-Establish and nurture long-term relationships with customers through transparent communication.
- Own the end-to-end customer service experience, collaboration with other departments (e.g. sales) and other Operations teams where necessary.
- Maintain the music distribution system to answer all questions and emails of partners.
- Understand music industry, streaming platforms algorithm and provides consultancy to -
partners on music tracks/album release and monetization strategy.
-Collect and analyze customer feedback, handle complaints to build strategies for improving the overall customer experience and fostering loyalty.
- Understand music copyright laws & practices and provides sound advice to stakeholders
- Prepare related documents and work with different stakeholders (music publishers, record
labels, etc.) to obtain music license as requested.
- Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
- Align with different stakeholders to execute the distribution successfully
- Managing music workshop/ event projects to engage with partners if any.
- Tracking customer service KPIs and metrics
- Other assigned tasks by line manager
- Having a youthful, dynamic spirit and love to create content
- Fresh graduate or Having minimum 2 years experience experienced as Account
Executive/ Customer Support for talent companies;working with KOLs, celebrities is an advantage.
- Having passion for researching and creating entertainment content on digital platforms
- Having good communication and presentation skills.
- Having a good knowledge of the music industry, and procedures related to music
copyright
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