Service Assistant (German-speaking)

Mô tả Công việc

1. Project management

• Support Service Manager in new project implementation.
• In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs.
• Analyze projects errors on daily basis in order to have quick actions to improve project quality.
• Gain sufficient project requirements and transfer the knowledge to related people through training.
• Support/update project specification/business rules to relevant staffs/operators.

2. Others

• Support Service Manager on daily tasks.
• Backup for Service Manager or other Service Assistants when needed.
• Make sure other tasks assigned by higher management are completed in good quality and delivered as committed.
• Escalate to higher management for anything that is beyond authority or poses risks to the projects to the projects.

Yêu Cầu Công Việc

*** Education:

• Prefer College degree
• German language (A2-B1)

*** Technical skills and experience:

• At least 1 year of working experience as related position
• Understanding of company business
• Knowledge of IT is a plus
• MS Office (Word, Excel, PowerPoint)

*** Soft-skills:

• Negotiation skill
• Problem solving
• Communication and interpersonal skills.
• Planning and analytical skill
• Team working skill

*** Attribute:

• Strong multi-tasking abilities
• Good team player
• Hardworking
• Innovation and creativity

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