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Mô tả Công việc

Summary:

Drive and ensure sustain the Highlands Coffee Service Excellence training program.
Support in sustaining the Highlands Coffee Service Culture through effective training & certification program and other training activities

Responsibilities:

Conduct Orientation & Basic Service training for Newcomers.
Conduct Server Leader, Store Manager and Senior Sales Associate training programs.
Ensure all servers' compliance in all policies and procedures during store operations by constantly audit store service
Be responsible for all admin tasks related to each training courses (registration, test, certificate…)
Coordinate and monitor enrollment, schedules, budgets/ costs, and equipments.
Maintain updated records of training curricula and material
Assist Training Manager/Leader in other training activities

Job requirements:

Education: Minimum College degree.
Education/Training Qualifications, Certificates in Hospitality/Services are a plus.
2 years of experience in Training/Customer Service.
Positively influences Server Leaders & store service teams.
Instructional proficiency with sound communication skills.
English proficiency is a plus and good presentation skills.

Working time: 8:30 AM - 17:30 PM |
Working location: 338 Nguyen Van Linh, Thac Gian, Hai Chau, Da Nang