UI/UX Innovation Specialist

Mô tả Công việc

1. UI/UX Research & Analysis

• Stay updated on the latest UI/UX trends and analyze their relevance to the target user group.
• Analyze customer behavior and needs to propose optimal user experience enhancements.
• Evaluate and report on the current experiences across direct business channels, suggesting improvements accordingly.

2. UI/UX Design & Customer Journey Maps

• Design and implement intuitive, user-friendly UI/UX that aligns with the company’s overall strategy.
• Develop and optimize customer journey maps across online platforms, ensuring a seamless experience across all touchpoints.
• Create prototypes and wireframes to present design ideas and gather feedback from stakeholders.

3. Proposals & Improvements

• Propose innovative and breakthrough ideas to deliver a "wow" experience for users.
• Support the product team in shaping the overall user experience strategy.
• Monitor and evaluate key performance indicators (KPIs) related to customer experience on Ecommerce channels, recommending necessary improvements and changes.

4. Collaboration & Execution

• Collaborate closely with related departments (Product Web/App, Data Analytics, Customer Insight, Performance Marketing) to implement and monitor UI/UX enhancements.
• Conduct user interviews and online surveys to collect feedback.
• Utilize analytical tools to assess UI performance.
• Develop user personas and customer journeys, ensuring consistency across the experience.

5. Reporting & Other Tasks

• Prepare and submit periodic work reports.
• Complete other tasks as assigned by the line manager.

Yêu Cầu Công Việc

1. Education: Bachelor's degree in Graphic Design, Multimedia Communication, or related fields.
2. Experience: At least 3 years of experience in UI/UX Design and/or Research & experience in designing customer journey maps.
3. Skills:

• Extensive knowledge of UI/UX design tools.
• Skills in analyzing and evaluating UI/UX performance.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Creative and strategic thinking skills.Excellent communication and teamwork abilities.
• Effective time and project management skills.