Operations Executive (E-Commerce)

Job Description

ABOUT METUB & MLABEL

• METUB Group, is the leading multi-channel network in Vietnam with an extensive network of 3000+ content creators, generating over 10 billion views monthly and ranging from top celebrities to top vertical endemic creators.

• METUB operates in Media & Entertainment segments, providing creator services to produce & distribute content, and brand services to deliver successful content partnership/ influencer marketing campaigns. We are also expanding into Commerce to finish our ecosystem, which is built around Creator-led businesses.

• Our goal is to make it possible for content creators, celebrities, influencers, eSports players… to "live by passion" and earn enough to turn their passion into a professional career.

• MLabel - Metub's private label business focusing on lifestyle products - is one of the new commercial models designed to maximize the Creator's potential through Commerce.

ABOUT THIS JOB

Reporting System:

• Report weekly work results.

• Report any issues, backlogs, and propose solutions.

• Generate ad-hoc reports as requested by superiors.

Operational Activities:

• Monitor e-commerce order status and key performance indicators (KPIs) on platforms: Shopee, Tiktok, Website, Facebook…

• Receive and process orders across e-commerce sales channels, ensuring KPIs for each channel are met.

• Check order processing progress and follow up with partners to ensure timely completion.

• Handle customer information related to e-commerce sales orders.

• Manage the e-commerce hotline.

• Receive and process product returns/exchanges for complaint cases, refund requests, and failed deliveries.

• Perform inventory return procedures for returned/exchanged goods.

• Act as the main point of contact and reconcile payments with suppliers, ensuring accurate transactions and resolving any payment-related issues.

• Complete other tasks as assigned.

Customer Service:

• Support customer service staff in responding to policies related to consultation and complaints.

• Handle ratings on the platform.

• Organize and schedule shift assignments.

Job Requirement

• Bachelor's degree in Business Administration, Supply Chain Management, Economics, or related fields.

• At least 1 year of experience in a similar position.

• Proficient in Word, Excel, and PowerPoint.

• Honest, quick, and diligent.

• Basic knowledge of e-commerce platforms.

• Strong organizational, analytical, and problem-solving skills.

• Willingness to work outside regular hours, on weekends, holidays, and festivals.