Account Manager (Quản lý Đối tác Khách hàng) - HCM

Mô tả Công việc

ABOUT DOCQUITY

Docquity is Southeast Asia’s largest professional community of healthcare professionals. Our single minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.

Docquity is Southeast Asia’s largest professional community of healthcare professionals. Our single-minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives. Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.

SUMMARY

• Job Title: Account Manager (Fixed term)
• Work Experience: 3–10 years of experience in Healthcare or advertising Industry.
• Location: Ho Chi Minh City, Vietnam
• Academic Qualification: Bachelor/Master’s degree in Business Administration, Marketing, Advertising or related field.

ROLES

The Account Manager is responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts, and maximizing meaningful touchpoints of their clients for their portfolios across the Docquity network. You are expected to be the cross-functional team leader and manage medium to large-scale accounts or multiple accounts, or independently manage the pharmaceutical and/or medical device accounts. This role reports to the Commercial Director.

RESPONSIBILITIES

• Manage/advise clients, and establish a healthy and long-term relationship.
• Support clients to achieve meaningful customer connection (touchpoints) via engaged events and programs that are targeted and that support the client’s objectives.
• Translate the client’s vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations.
• Establish day-to-day working relationships with Business Communication Leads.
• Ensure work is delivered on budget and manage invoicing according to the contract terms.
• Obtain key client information and transfer it accurately to project teams to ensure effective scoping of work.
• Manage internal resources for project development and on-time delivery.
• Ensure the quality of content meets customer expectations and maximizes the number of touchpoints to target customer groups to achieve client outcomes.
• Ensures execution of planned events/activities is seamless by managing internal and external stakeholders efficiently.

Yêu Cầu Công Việc

REQUIREMENTS

• Be a team player and have the zeal to learn more.
• Experience managing insights development and customer profiles.  
• Demonstrated track record of client relationship development and service.
• Demonstrated ability to communicate clearly and effectively.
• Demonstrated ability to be organized and manage project deliverables.
• Strong negotiator and able to work with different departments.
• Must be proactive, a self-starter, and an excellent communicator, both verbal and written.
• Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint.