Client Success Manager

Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.

Developing more business with existing clients including up-selling, cross-selling

Designing implementation plans including budget estimate and allocation with our specialists in: Branding and Campaigns, Public Relations, Brand Activation, Influencer, Digital and Media, Content Production.

Optimizing the workflows between InBold and clients.

Onboarding clients and their offices globally.

Onboarding internal staff on our clients and services.

Developing training material and content to improve the onboarding experience.

Taking ownership of client feedback and collaborating with company leadership to build partnership with clients.

Building value-driven strategic relationships with your key clients leads to long-term development and retention.

Developing Business Intelligence services and products.

Proven work experience as a Client Success Manager or similar role, preferably with Nordic / European clients

Accountability and personal organization are essential.

Proactive mindset and willingness to go the extra mile to drive team performance.

Excellent communication and interpersonal skills.

Professional English skills.

Patient and active listener.