Phúc lợi

Mô tả Công việc

Job Purpose:

- Receiving the customer complaint information.

- Work with other department to analyze the complaint and making the 8D report.

Job Duties:

1. Receive the customer complaint and work with related department for issue analysis.

2. Preparation of 8D reports, application of problem solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…)

3. Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measure if necessary.

4. Work with SAP system to complete the task and control the response on-time

5. Prepare the meeting with other department for root cause analysis and CAPA

6. Discussion with customers, development, design and production (e.g CIP…), as well as all product sites

7. Complete the other tasks from Lab & customer quality manager.

University/College Degree
Experience handle customer complaint in the electronic field (1-3 years experience)
Knowledge Required:
1. Analytical thinking, ability to work in a team, sense of responsibility.
2. Processing of customer complaints and preparation of 8D reports.
3. Fault analysis on power suppliers, chargers and battery packs.
4. Using quality tools FMEA, Ishikawa diagram, 5 Whys…
5. English spoken and written well
Knowledge Required:
1. Analytical thinking, ability to work in a team, sense of responsibility.
2. Processing of customer complaints and preparation of 8D reports.
3. Fault analysis on power suppliers, chargers and battery packs.
4. Using quality tools FMEA, Ishikawa diagram, 5 Whys…
5. English spoken and written well
Refer the candidate living in Bien Hoa city