Điều phối viên buồng phòng (Order Taker)

Mô tả Công việc

- Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.

- Receives, records, and distributes various reports.

- Receives, records, and transmits guest requests accurately.

- Responsible for entering accurate room status into computer daily and investigate discrepancies.

- Maintains and update administrative data.

- Maintains working area and equipment in a proper state of cleanliness and repair.

- Report guest complaints to Executive Housekeeper or delegate immediately.

- Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.

- Attends meetings and training sessions as required.

- Is multi-skilled as a Room Attendant as well as other areas of Housekeeping.

- Adheres to Housekeeping standards and procedures and enforces same.

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

Yêu Cầu Công Việc

- Female

- Working under pressure

- Attention to detail and quality

- Good teamwork skills

- Good communication in English

- The second spoken language is a plus

- Experience in a Housekeeping position is a plus