31/03/2024
Nhân viên chính thức
Cạnh tranh
5 - 10 Năm
Quản lý
29/04/2024
- Overseeing the operations functions of the hotel, as per the Organizational chart. Holding regular and constructive staff briefings and meetings with all HODs and the entire hotel team
- Leading all key property issues, including capital projects, customer service, and refurbishment. Handing complaints, and overseeing and taking a proactive stance with service recovery situations
- Being responsible for the preparation, presentation, and subsequent achievement of the hotel‘s annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Delivering hotel budget goals and setting other short - and long-term strategic goals for the property i.e. Syrena Cruuise‘s future operations. Developing improvement actions, carrying out costs savings initiatives to drive overall P&L Drop through performance
- Understanding P&L statements and the ability to react with impactful strategies are expected. Ensuring monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target, are accurate and recovery plans are in place. Maximizing room yield and hotels/resorts revenue through innovative sales practices and yield management programs
- Reviewing monthly financial reports for the owners and stakeholders. Develop and constantly review SMART Action Plans to clearly explain the direction of the business for the owner
- Helping in the procurement of operating supplies and equipments, and contracting with third-party vendors for essential equipments and services
- Acting as a final decision-maker in hiring key staff. Managing and developing the Hotel Executive team to ensure career progression and development. Overseeing and managing all departments, and working closely with department heads on a daily basis
- Responding to audits to ensure continual improvement is achieved. Being responsible for safeguarding the quality of operations for both internal & external audits. Being responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
- Corporating client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales when required, and developing strong sales prospects.
1. Education: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
2. Experience: 10 years experience in the hospitality industry, with local or international experience is preferred but not essential. 5 to 10 years of experience as a General Manager or Asst. General Manager is preferred. A leader who can show clear examples of managing a team and the Financial performance year upon year. Cruise operations exposure and experience preferred.
3. Professional skill:
- Fluent in English (speaking, listening, reading and writing).
- Strong Emotional Intelligence skills and Stakeholder Management awareness, Project Management.
4. Soft skill:
- People Management: has the ability to create an open and efficient team culture
- Influence: show strong emotional intelligence dimension to influence both people and work culture necessary
- Communication: be effective in communicating a professional message across all levels of the business
- Decision making: be strong at making quick and intelligent decisions in driving asset's values
- Commercial awareness: has a savvy operator in knowing where to drive both top and bottom line performance
- Planning: be able to organize his/her work flow and is effective manager of time
- Information Analyzing: be capable to extract the right meaning from people, reports and information that supports the commercial agenda.
5. Other qualities:
- Be capable to liaise effectively and efficiently with multiple internal and external stakeholders.
- Be able to research and execute strategic project work to a high standard at a hotel level.
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