[H11] CUSTOMER SERVICE AGENT - CHAT TEAM (SALARY 10M)

Mô tả Công việc

• Receive and handle emails and in-app messages from customers regarding service policy issues, including promotional programs, arising incidents, etc. Respond accordingly based on provided guidelines.
• Forward complaints or complex cases to the relevant department or higher authority for resolution.

Yêu Cầu Công Việc

• Education: Intermediate level or higher.
• Proficient in typing and office software.
• Willing to work night shifts.
• Responsible and team-oriented.

BENEFITS:

• Base salary: 8 million VND + KPI bonus up to 1.5 million VND + Bonus.  
• Probation: 2 months (85% salary).
• Work equipment provided.
• Training on service knowledge and skills.
• Full benefits: Insurance, holidays, and other policies per labor law.
• Team-building, social events, sports, birthdays, and company trips.
• Promotion opportunities after 6 months (or sooner based on performance).

Working Hours:

Rotational shifts from Monday to Sunday, with 1 day off per week.

• Shift 1: 8:00 AM – 5:30 PM (90-minute break)
• Shift 2: 2:00 PM – 11:00 PM (60-minute break)
• Shift 3: 10:00 PM – 7:00 AM (60-minute break) – Allowance: 130K VND/shift

Work Location

BellSystem24 Vietnam Branch:

• 18A Cộng Hòa, Ward 12, Tân Bình District, Ho Chi Minh City.