- Engage with customers promptly and professionally through live chat.
- Offer real-time assistance and solutions to customer inquiries.
- Resolve customer concerns efficiently and accurately via chat.
- Maintain a positive and helpful tone in all interactions.
- Collaborate with internal teams for continuous improvement of chat support.
- Seize sales opportunities through channels, contributing to business growth
- General responsibilities of a(n) customer service department member:
- Respond to customer inquiries and resolve issues.
- Provide product information and assistance.
- Process orders, returns, and exchanges.
- Ensure customer satisfaction through effective communication.
- Handle customer complaints and escalate issues when necessary.
- Maintain accurate and detailed customer records.
- Collaborate with other departments to address customer needs.
- Stay informed about company products and policies.
General responsibilities of level C2:
- Execute assigned tasks with a high level of proficiency and efficiency.
- Contribute to team goals and projects based on prior experience.
- Collaborate with team members and support junior associates.
- Analyze data and provide valuable insights within the assigned role.
- Seek opportunities to enhance processes and improve efficiency.
- Adhere to company policies and standards with a strong understanding.
- Demonstrate a depth of knowledge and expertise in the role.
- Other tasks assigned by line manager.
Benefits of Maisonista:
- Basic salary + lunch allowance + parking allowance
- 12 - 15 days annual leave
- Participate in Social Insurance according to labor law regulations
- Generali 24/7 accident insurance
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Review salary once a year
- Enjoy purchasing policies at preferential prices exclusively for Maison employees
