[HCM] OPERATION EXECUTIVE (E-COMMERCE DEPARTMENT)

Mô tả Công việc

Primary Objective:

• Improve operations and service in Omni to enhance skills and improve revenue for online sales
• Improve the operation procedure at store to bring customers convenience and comfort when shopping
• Completed signed- jobs by EC Operation Deputy Manager

Key Activities:

• Operation management
• Procedure
• Improvement
• Support

Roles and responsibilities:

1. Operation management (40%)

• Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation
• Receive the program of MD, MKT monthly and brief to all stores
• Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site
• Implement activities to achieve Omni sale target.
• Manage the content & display on the website/3PLs app so as to update & fix ASAP
• Learn best practices from 1 store and apply to other stores in terms of operation
• Take care of the hotline to ensure all customer responses are answered correctly & timely
• Make the monthly report sales, issues & solutions an overview report of Omni channel

2. Procedure (30%)

• Check and monitor operation, urge reminders to ensure compliance with the procedure
• Make & revise the operation flow & procedure for system, process, service, equipment….
• Make & revise training documents timely
• Make & revise OJT timely

3. Improvement (15%)

• Observe and listen to problems from the store to give solutions quickly
• Innovate existing processes and procedures to ensure operate smoothly
• Survey competitors & make a report to compare the weak point & strong point so as to improve next time
• Apply technology in operating to increase productivity
• Improve picking and packing process so as to speed up orders processing

4. Supporting (15%)

• Support the store when there are problems related to online sales: product, system and operation
• As a connection between HQ & stores to help the store achieve goals
• Support to clearly explain the problems in the procedure so that the store always does it right
• Call support from HQ to support Omni in peaktime