Operation Director

Mô tả Công việc

I. General Tasks

To coordinate and ensure the effective and efficient operation of all branches and their facilities while seeking continued opportunities to improve profitability levels and service standards. Further,this position will be responsible for ensuring all procedural compliance and should implement policies,in consultation with the CEO and Board of Directors, to ensure the maximum contribution and achievement of company objectives.

II. Duties and Responsibilities:

Financial

• Play a key role in establishing and achieving the company revenue and control targets, quarterly forecasts and other financial objectives at all branches located in Vietnam.

• Participate in the recommendation of competitive and innovative pricing strategies at each branch to ensure revenue maximization

• Assist in the direction and implementation of short-term and long-term planning and strategy relating to Company objectives.

• Recommending competitive pricing, cost and labor policies consistent with Company profit targets.

• Implement cost and labor controls and monitor the same to ensure the achievement of financial targets and objectives

• Establish a structure of financial reviewsfor each branch to analyze the daily, weekly and monthly performance and make recommendations for improvement and maximization.

• Ensure that costs incurred by the Company are monitored and within the budget.

• Ensure the implementation and maintenance of programs that assist in auditing our financial management which would include daily register audits, stock accountability, mystery shopper program and brand assessments.

Interpersonal

• Motivate, develop and encourage all Branch General or Operation Manager, including their management and staff, through concise direction and positive leadership.

• Work side by side with all Restaurant Managers to support, motivate and develop their understanding through concise direction and positive leadership. Thisshould extend to include the same for each of the branch management and their teams.

• Coordinate the setting of branch performance standards for all Restaurant Managers and ensure that training and development is in place to assist in attaining these standards.

• Participate in Restaurant Management appraisals and other such reviews to ensure that realistic objectives have been set training targets have been completed, remedial training has been completed asrequired and that the prescribed standards of the company have been met.

• Communicate effectively with both BOD and Restaurant Managers any information relevant to the operational requirements and general needs of their business.

• Assist in the communication and implementation of new store openings at the various locations. This will encompass, but not be limited to, the communication of all relevant information, planning and preparation, manning as well asthe associated tasks of loading menu matrixes,stock ordering, display and ticketing.

• Ensure customer relations, inclusive of landlords, brands and partners are developed and maintained to an excellent standard.

Operational

• Establish the Standard Operating Proceduresfor each of the company’s generic brandsthat provide the framework for consistency and excellence that can be implemented across all branches.

• Contribute to the direction and implementation of short, medium and long-term planning strategy relating to refinement and improvement across all facets of the branch operations.

• Develop and improve programs that assist in motivating branch teams through recognition and improvementsin theirservice, up/crossselling skills, cashiering and positive directional leadership.

• Assist in determining market potential for new products or services relative to the Company’s activities.

• Ensure a good working atmosphere through each of the branches and in their operational departments and ensure that the facilities are properly staffed and maintained

Additional

• Develop a working understanding of all franchise brands operated by the company and further relationships with these key partners

• Ensure customer relations, inclusive of landlords, brands and partners are developed and maintained to an excellent standard.

• Follow and enforce the company health and safety standards as set by HACCP and OSH programs

• Attend Management meetings asrequired at both a National and branch level.

• Assist with public relations activities concerning the Company.

• Keep the BOD informed of any particular problem or highlight, pertinent to theCompany’s operations.

• Attend to such matters as may be requested by the CEO from time to time.